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Refund Policy

Eagle Lights Refund and Return Policy

At Eagle Lights, we strive to ensure your complete satisfaction. If for any reason you are not satisfied with your purchase, our refund and return policy is designed to make the process simple and transparent.

Eligibility for Refunds and Returns

  1. Products must be returned within 30 days of the purchase date.
  2. Items must be in their original condition, unused, and in the original packaging.
  3. A valid proof of purchase (e.g., receipt or order confirmation) is required.
  4. Certain items, such as customized products or those marked as final sale, may not be eligible for a refund.

Steps to Return a Product

  1. Contact Us: Reach out to our customer support team at [email/contact number] to initiate the return process.
  2. Ship the Product: Send the item to our location at:
    Eagle Lights Returns
    Nairobi, Kenya
  3. Inspection and Approval: Once we receive the product, our team will inspect it. If approved, we will process the refund or replacement.

Refund Process

  • Refunds will be issued to the original payment method within 7-10 business days after approval.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you’d like to exchange your item for a different one, please contact our support team to check availability.

Defective or Damaged Items

If you receive a defective or damaged product, notify us within 7 days of delivery. We will provide a replacement or full refund after verification

Contact Information

For any questions or concerns, please reach out to us:

Reach us

  • +1111 3456 789
  • eaglelights@gmail.com
  • New York, USA

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